Return Policy

 

 

At Coloren Media, we are committed to delivering high-quality graphic design services tailored to our clients’ needs. We understand that satisfaction is important, and while we do not offer refunds on completed work, we provide a Money-Back Guarantee under certain conditions.

 

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We offer a 100% Money-Back Guarantee on your first design project if you are not satisfied with the initial concept and request a refund before revisions begin.

 

✅ Eligibility:

•Only applies to new clients on their first project.

•Refund request must be made before any revisions are submitted.

•Once revisions begin, the standard refund policy applies.

 

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Once a design is approved and delivered, it is considered final, and no refunds will be issued. Since graphic design is a custom service, we invest time and effort into crafting unique designs based on your vision.

 

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✅ Unlimited Revisions (Before Final Approval) – We refine the design until you are satisfied.

✅ Revisions After Final Delivery – Additional revisions after final approval will require an extra fee.

 

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•If a project is canceled before any work has started, a full refund is available.

•If design work has already begun, a partial refund may be granted based on the work completed.

•If 50% or more of the project is completed, no refunds will be issued.

 

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The following services are non-refundable once work has started:

❌ Logo & Branding Packages (After initial concepts are presented)

❌ Custom Graphics & Illustrations

❌ Website Designs (Once drafts have been shared)

❌ Rush Orders & Expedited Services

 

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If we make a mistake (typo, incorrect color, misalignment, etc.), we will fix it for free. However, changes requested after final approval may be subject to a fee.

 

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If you are not satisfied with our work and do not qualify for a refund, we offer a credit option that allows you to use the amount paid towards future design services with Coloren Media.

 

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If you are unsatisfied with our services, we encourage you to contact us first so we can work towards a resolution.

 

📧 Email: [email protected]

📞 Phone: 973-807-8136 / 800-670-1130

 

We value your business and will do our best to ensure a positive experience with Coloren Media.

 

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This policy ensures customer satisfaction while protecting your business from refund abuse. Let me know if you’d like to modify anything!